One of the main complaints we hear from prospective clients is that they cannot get hold of the “current cleaning company” and even if they do they do not take action or get issues resolved. There is little more frustrating than trying to get hold of a company as a customer, and then when you do they don’t seem to care or show an apparent lack of interest.
It can make a client feel unvalued and unimportant and this can push clients towards looking for a new company. It’s really important to be responsive and listen to clients and take any issues seriously.
It is also really important when a client contacts, to get things resolved ASAP and take decisive action in order to get a resolution. The longer the delay in reaching a resolution that the client is satisfied with the more likely it is that they will look elsewhere. At CCS we try to get things resolved the same day if at all possible and certainly within 1 week of a client contacting. We are fortunate to have an excellent, large cleaning team in Moray and the North of Scotland and so this really helps to get any issues resolved quickly.
